How To Scale Your E-Commerce Business To International Level?
- Karthik Krishna
- Mar 3, 2021
- 6 min read
As your business starts to grow, you’ll likely have endless questions for each variable that keeps the wheels turning. How am I getting to scale my product? How am I getting to find more customers? Should I be selling in other countries or growing my customer base for a more local business? What you’re really assessing is how you'll scale your e-commerce business.
Maybe within the past, you’ve been ready to handle everything. marketing research, testing, supply ordering, listing creation, and taxes kept you busy, but with some late nights and forgone weekends, you were still ready to handle everything. However, scaling is quite just finding more hours within the day, and scaling efficiently is quite just hiring someone to require over what you used to do. Scaling correctly requires an idea and for you to seek out ways to manage daily business operations faster than ever before.
What does “planning to scale” appear as if, and what sorts of business operations do you have to plan to streamline first? You'll find ways to streamline almost every aspect of your business, but it’s often easiest to start out where others offer their expertise. Counting on a corporation that focuses on things like shipping, foreign language translations, or foreign currency exchange and banking will speed up your business operations and supply you with more peace of mind than if you were to rent and train someone yourself. To make an informed decision and find the proper company for your business, you‘ll need a basic understanding of what each of those worlds seems like.
In this blog post, we’ll walk you through the foundational knowledge necessary to scale a growing international eCommerce business.
Shipping

Oftentimes, you'll find a corporation that will handle it for you, but if you don’t know the various sorts of international shipping and therefore the associated lingo, it’s possible that you’ll put an unnecessarily large dent in your profits.
Let’s start by watching all the required steps for a product to urge from its manufacturer in another country to your door (or a warehouse):
The manufacturer has your product ready for pick-up.
The product is loaded onto a vehicle for transport to a port (air or sea).
The product is dropped off at the port
Export paperwork and customs for the foreign country that your product is leaving must be processed and dues paid.
The product is loaded onto a plane or ship and dropped off at a receiving port.
Import paperwork and customs for the country that your product is coming into must be processed, and dues must be paid.
The product is loaded onto a vehicle for transport to you.
It’s possible that carriers will have additional steps for the sake of their own business efficiency, but at a high level, these are the steps you would like to remember of.
Let’s check out some shipping industry terminology to shed some additional light on the above process:

The above covers most of the fundamentals that you’ll get to know, so how about recommendations? How are you able to use the knowledge above to streamline your shipping operations and scale your international business? As mentioned above, you ought to leave the maximum amount possible to the experts. Search for a freight forwarder who offers DDP to save lots of you the foremost time, which allows you to specialize in marketing research and sales. Your real savings will come from how you've got the merchandise delivered.
For a replacement product that you simply want to check on an eCommerce platform, you’ll likely only order a couple of units. The important goal is to urge an inventory posted as quickly as possible. Launching a replacement product should be viewed as more sort of a trading expense and not as a revenue stream. Hunt down air freight DDP for quick (often 3-5 days) delivery and minimal work on your end in order that you'll post the merchandise immediately. Once you recognize whether or not you would like to maneuver forward with the merchandise, find a freight forwarder who will offer you ocean freight DDP supported by your order size. The most common companies are literally ones you'll be familiar with: DHL, FedEx, and UPS. Whether you accompany FCL or LCL goes to depend tons on what your product is, but as a general rule of thumb, use LCL unless you're ordering 5,000 – 100,000+ units of a product. Again, your freight forwarder can provide expert guidance on this.
Foreign Market

Once you recognize how you'll move products from point A to point B (and possibly point C if you're selling internationally), you’ll get to alter your marketing and listings to make sure the merchandise lives up to its potential. Not surprisingly, listings catered to American audiences might not perform also in other countries. Beyond just marketing, there might be rules and regulations that you simply got to concentrate on also. The biggest factors that you simply got to consider as you expand are:
Foreign language translations and listings
International business set-up and management
Country-specific product and marketing rules and regulations
Just like shipping, you shouldn’t just manage these business operations—you got to tackle them in a scalable way.
Foreign language operations are one of the most important perceived hurdles many of us have when expanding our eCommerce businesses. Plain and straightforward, hire an expert translation service or partner to translate your listing for you. There are many automated tools, from Google Translate to other sites’ built-in tools, but none of them are likely to form your listing stand out from the pack. You don’t necessarily need a 1:1 translation from your primary language to the one that matches your foreign market. If you think that about online shopping that you’ve done yourself, it's going to not be obvious what product listings used knowledgeable translation service (compared to descriptions written by a native speaker), but it's very obvious when an automatic translation was used. The matter stems from differences in grammar and conversational flow between languages. A translation expert who is fluent will understand your messages, the intended tone, and the way it should be conveyed within the foreign language.
When you begin operating internationally, you likely won’t be ready to sell under your current business entity. Operating a world business can feel tons like running two separate businesses. The specifics will vary for various countries, but at a high level you'll got to prepare for:
Setting up a replacement Sole Proprietorship or LLC within that country
Obtaining a tax number within that country (called a couple of various things counting on what country you're selling in)
Preparing to pay VAT (value-added tax) within the EU, or whatever taxes that country imposes on businesses
Setting up shipping and address within that country
Tweaking your listing(s) to account for that country’s marketing rules and regulations
Evaluating your customer service and internal control policies to make sure you meet the qualifications for that country’s consumer protection laws
You’ll be ready to find many service providers which will either walk you through or completely handle many of the above steps, but if you're getting to tackle anything on your own, this could be one of the areas to research. The main difference between establishing your business and handling other business operations is that a lot of those tasks only got to be done once per country. The exception is taxed, which you'll get to do a minimum of per annum and that they have the added complexity of varying from country-to-country. For businesses worldwide, PingPong offers experts to assist you to manage a free multi-currency account.
Foreign Currency

Lastly, once you are operating in a different country, you're undoubtedly getting to be working with different currencies. If you aren’t careful, managing different currencies across your business transactions can unnecessarily lower your margin of profit. You'll need to pay a fee and a conversion rate whenever you transfer from one currency to a different, and you would like to attenuate the impact which will have.
But foreign currency doesn’t need to be scary, especially with the assistance of PingPong. PingPong will manage currency conversions for you, making cross-border payments easy. As a globally trusted payments partner, PingPong helps online marketplace sellers keep more of their hard-earned profits. Open an account with PingPong today and let your currency conversion worries be a thing of the past.
Still, there are a couple of things to observe out specifically when handling foreign currency exchange (FX):
Evaluate different conversion services
Avoid double conversion fees
You want to maneuver money around as little as possible when handling the exchange.
Obviously, at some point you'll want to convert your earnings into a currency you'll use, but remember that you simply will get to pay taxes. Double conversion fees occur once you convert an excessive amount of money within the initial transfer and need to move some back to buy your taxes. PingPong avoids this by helping you manage your money in one place without having unnecessary conversions.
Find a partner with in-house experts
One of the most important benefits of employing a partner service is that they concentrate on whatever realm of business they're supporting you in. Having in-house VAT/tax specialists or experience in exchange money management will prevent you from having to spend time researching and operating on your own.
Conclusion
There are tons of various variables to think about once you are looking to make a world e-commerce business. You won’t have time to run your business and expand without scaling your business operations. The best place to start out is to seek out business partners or service providers who are already experienced in these aspects of the business. Managing something that you simply are unacquainted is usually getting to be slower than that specialize in your strengths, so make certain to utilize other people’s strengths also.
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